Help & advice
Clear answers.
Better choices.
Questions about products, installation, subscriptions and support.
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Ask our team.
Tell us what you want to protect. We will explain suitable options and what to check next.
Contact usGetting started
What does SHIELD TRACK provide?
We focus on CCTV for homes and businesses, and GPS tracking for private vehicles, rentals, car dealers, logistics, pets and portable items. Dash cameras are also part of our vehicle range. Confirm product availability with us before ordering.
How do I choose a CCTV setup?
Start with the areas you want to see, the lighting and how you want to store and view recordings. Share your space and requirements so we can discuss options. Models, availability and installation must be confirmed.
Are home and business security products available now?
These ranges are being planned. Contact us with your needs. We will confirm availability before recommending a product or accepting an order.
Can I buy directly from the website?
Online checkout is not available. Contact us to confirm the product, availability, installation and any subscription costs before buying.
How do I get a quote?
Tell us what you want to track or protect, your location and how many devices or vehicles are involved. Use the contact page or WhatsApp where available.
Devices, plans & installation
Will I need a subscription?
Some devices need regular payments for mobile data, software, storage, reports or support. Your quote should explain which costs apply.
Do you arrange installation?
Professional installation can be arranged for wired GPS devices depending on the device, vehicle and location. Some portable products do not need wiring. Installation for planned ranges must be confirmed separately.
Can I use a mobile app?
App or web access depends on the device and plan. We explain which options and features are available before you choose.
What about warranty and support?
Warranty terms and support depend on the chosen product and plan. Ask us to confirm what is covered and how to get help before you buy.
Tracking & vehicle fleets
Will tracking work in my area?
Tracking depends on GPS signal, mobile coverage, SIM/data and device setup. Tell us where it will be used so we can check suitable options.
Can you help rental or delivery fleets?
Yes. Tell us about your vehicles, daily routes and reporting needs. Features such as location, trip history and area alerts depend on the device, software and plan.
Can I track pets or personal items?
Selected portable trackers may be suitable. Check device size, safe fit, battery life, charging, coverage and any subscription before choosing.
Is engine cut-off available?
Engine cut-off is an option only if supported by the device and legally allowed. Correct installation and proper guidance are required.
Do you support locations outside Muscat?
Support and installation availability depend on your location, device, vehicle type and schedule. Share your area so we can confirm.
Still have questions?
We are here to help you understand your options.